TERMS and CONDITIONS and FAQs
We do hope you enjoy your stay in one of our properties and keep coming back as others do. Please read the following, if there is something you then need to discuss please do so, we will do our best to be flexible.
Electricity and central heating are included in the price. There is also an open fire at Robolls Croft, a bucket of coal and firelighters are supplied. Further fuel can be purchased locally.
Do we ask for Deposits? We do request a deposit of £100 to confirm your booking. This can be paid by cheque, internet banking or personal debit card at the time of booking. A provisional reservation will be held for seven days and if we have not received a deposit within this time the reservation will lapse.
We ask for the balance of the tariff six weeks prior to your arrival here, again either by cheque, internet banking or personal debit card. Non-payment of the balance will be treated as cancellation, please see below.
For bookings made within six weeks of your arrival date we ask for the full amount, either by cheque or by card as above.
What if I need to Cancel? Once you have made a booking, we have accepted it and either your deposit (or the full amount when your booking is made less than six weeks before your arrival) has been paid, a legally binding contract exists between us. If you have to cancel your booking, for any reason, you are liable for the full rental amount, however with more than six weeks notice, only the deposit will be forfeit. In the event of cancellation less than six weeks before a holiday begins the whole rent is payable unless we succeed in re-letting, then we will refund any monies that you have paid less your deposit plus any special advertising monies or agency fees that we have incurred re-letting the cottage.
We strongly recommend that you protect yourself against unforeseen events by taking out suitable cancellation insurance.
What time can I Check in and Check Out? Check in time is 3.00pm onwards. We ask you to vacate your property by 10.00 am on your day of departure.
What are arrangements for 2 week Stays? At the end of your first week, we will supply clean bed linen, towels etc for you.
Do you accommodate very young children? We are able to provide a travel cot & high chair to save you bringing your own. We ask that you bring your own bedclothes for your baby. We do not supply stair gates in our two properties with stairs. Our cot and highchair are allocated on a first come first served basis so please check availability at time of booking.
What about Dogs? We welcome a well behaved dog in Air a Bhuth. We ask that your dog is fully house trained, that you do not allow him or her onto furniture or into the bedrooms and that your pet is not left unattended in the accommodation at any time.
Please let us know when booking that you will be bringing a dog with you.
What about parking? All properties have off road private parking.
What is your Policy on Smoking? For the comfort of all guests our properties are non smoking. We ask that guests wishing to smoke step outside to do so.
What are my Responsibilities? We ask you to keep your property clean during your stay, cleaning materials, brushes & vacuum cleaners are provided for this purpose. We also ask you to dispose of rubbish on a regular basis, emptying this into the bin area provided outside.
You agree to keep the property, all fitments, furniture, equipment & contents in or on the property in a like state of repair & condition, less any fair wear and tear, as at the commencement of your booking. Further you agree to pay for any loss, damage or breakage that may occur during your stay with us.
Sub-letting any part of your cottage during your stay is not allowed and you are responsible for ensuring that the number of occupants does not exceed the numbers for which you have booked at any time, without our prior agreement and payment of the additional rental charge.
We try to take every care to prepare our properties to a standard whereby our visitors will enjoy their holidays. If something goes wrong or gets broken whilst you are in the property we would really appreciate it if you could let us know straight away to give us time to fix the problem for you.